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VAPE BIG LIMITED PRIVACY POLICY

Welcome to Vape Big Limited's Privacy Policy

Vape Big respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy aims to provide you with information about how we handle and protect your personal data when you visit our website, www.vapebig.co.uk (regardless of your location), and to inform you of your privacy rights and how the law safeguards your data.

This Privacy Policy is presented in a structured format, allowing you to navigate through specific sections as needed. To better understand the terms used herein, please consult the Glossary section provided.

1. Important Information and Who We Are

Purpose of this Privacy Notice

This Privacy Policy outlines how Vape Big collects and processes your personal data when you use our website, including any data you provide during registration, newsletter subscriptions, or product purchases.

Our website is not intended for individuals under the age of 18, and we do not knowingly collect data related to individuals under this age.

Please read this Privacy Policy in conjunction with any other privacy notices or fair processing notices we may provide on specific occasions when collecting or processing your personal data. This Privacy Policy supplements other notices and does not supersede them.

Controller

Vape Big Limited is the data controller responsible for your personal data, collectively referred to as "Vape Big," "we," "us," or "our" in this Privacy Policy.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, regarding data protection matters (www.ico.org.uk). However, we encourage you to reach out to us first to address your concerns.

Changes to the Privacy Notice and Your Duty to Inform Us of Changes

This version was last updated on 21st April 2022. It is crucial to keep your personal data accurate and up-to-date. Please inform us promptly of any changes in your personal data during your relationship with us.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications (e.g., Trustpilot and PayPal). Clicking on these links or enabling connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When leaving our website, we recommend reviewing the privacy notice of every website you visit.

2. The Data We Collect About You

Personal Data Defined

Personal data, or personal information, refers to any information that can identify an individual. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer various types of personal data about you, which we have grouped as follows:

We may also collect, use, and share Aggregated Data, which is not considered personal data as it does not directly or indirectly identify you. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data in a way that directly or indirectly identifies you, we will treat it as personal data and use it in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (such as racial or ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic data, or biometric data). Additionally, we do not collect information about criminal convictions and offenses.

Consequences of Not Providing Personal Data

If we need to collect personal data by law (e.g., to verify that you are over the age of 18), and you fail to provide this data when requested, we may not be able to perform the contract we have or are trying to enter into with you. For example, we may have to cancel your order, but we will notify you if this is the case at the time.

3. How Is Your Personal Data Collected?

We collect personal data through various methods, including:

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to do so. Most commonly, we use your personal data for the following purposes:

For more details on the lawful bases for processing your personal data, click here.

We do not rely on consent as a legal basis for processing your personal data, except for sending direct marketing communications via email. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for Which We Will Use Your Personal Data

We have outlined in the table below a description of all the ways we plan to use your personal data, along with the legal bases for processing and our legitimate interests, where applicable.

 

Purpose/Activity Type of Data Lawful Basis for Processing
To register you as a new customer (a) Identity Performance of a contract with you
(b) Contact  
To process and deliver your order including:  Manage payments (a) Identity

Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)

(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
To manage our relationship with you, including: Notifying you about changes to our terms or privacy policy (a) Identity Performance of a contract with you Necessary to comply with a legal obligation
(b) Contact
(c) Profile
To enable you to partake in a prize draw, competition, or
complete a survey
(a) Identity Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them, and grow our business)
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
To administer and protect our business and this website
(including troubleshooting, data analysis, testing,
system maintenance, support, reporting, and hosting of
data)
(a) Identity Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise)
(b) Contact
(c) Technical
 
 
(d) Transaction Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to
you and measure or understand the effectiveness of the
advertising we serve to you
(a) Identity Necessary for our legitimate interests (to study how
customers use our products/services, to develop
them, grow our business, and inform our marketing
strategy)
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
To use data analytics to improve our website,
products/services, marketing, customer relationships, and
experiences
(a) Technical Necessary for our legitimate interests (to define
types of customers for our products/services, to
keep our website updated and relevant, to develop our business, and inform our marketing strategy)
(b) Usage
 
 
To make suggestions and recommendations to you about goods
or services that may be of interest to you
(a) Identity Necessary for our legitimate interests (to develop our products/services and grow our business)
(b) Contact

Marketing

We aim to provide you with choices regarding certain personal data uses, particularly in marketing and advertising.

Cookies

You can configure your browser settings to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or function improperly.

The "remember me" feature enables automatic login by creating a cookie containing a unique login ID, eliminating the need to enter login details on subsequent visits to our site. However, this option should not be selected if you share your computer with others, as personal or member-only information may be accessible to other users.

We use "analytical" cookies that allow us to recognize and count the number of visitors and see how they navigate our site, helping us improve its functionality and user experience.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably believe that we need to use it for another purpose and that purpose is compatible with the original one. If we need to process your personal data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the rules specified above, when required or permitted by law.

5. Disclosures of Your Personal Data

We may share your personal data with the following parties for the purposes listed in section 4 above:

We require all third parties to respect the security of your personal data and process it in compliance with the law. We do not permit our third-party service providers to use your personal data for their own purposes, and we only allow them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7. Data Security

We have implemented appropriate security measures to prevent the accidental loss, unauthorized access, use, alteration, or disclosure of your personal data. We limit access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to know. They will process your personal data only under our instructions and are subject to a duty of confidentiality.

We have established procedures for addressing suspected personal data breaches and will notify you and the ICO of any breaches when legally required to do so.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including compliance with legal, accounting, or reporting requirements.

The appropriate retention period for personal data is determined by considering the data's volume, nature, and sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, whether we can achieve those purposes through alternative means, and applicable legal requirements.

We are required by law to retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for six years after you cease being a customer for tax purposes.

In some situations, you can request the deletion of your data, as described in the "Request Erasure" section below. We may also anonymize your personal data for research or statistical purposes, rendering it non-identifiable and usable indefinitely without further notice to you.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws related to your personal data. Please refer to the links below for more information about these rights:

If you wish to exercise any of these rights, please contact us. We do not typically charge a fee for these requests unless they are unfounded, repetitive, or excessive. In such cases, we may charge a reasonable fee or refuse to fulfill the request.

We may need to request specific information from you to verify your identity and confirm your right to access your personal data (or exercise any other rights). This is a security measure to ensure that personal data is not disclosed to unauthorized individuals. We may also contact you for additional information to expedite our response.

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have multiple requests, it may take longer to process. In such cases, we will notify you and keep you updated on the progress.

10. Glossary

LAWFUL BASIS

THIRD PARTIES

External Third Parties: As described in the Glossary, these include various service providers who support our business operations, such as cloud computing and web design, professional advisers, tax authorities, email newsletter and marketing service providers, identity verification services, and payment providers.

YOUR LEGAL RIGHTS

If you have any questions or concerns about this privacy notice or your personal data, please contact our Data Privacy Manager at support@vapebig.co.uk or by mail at 124 City Road, London, EC1V 2NX. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk.