Shipping & Delivery
We aim to deliver your order quickly and safely, whether you're in the UK or abroad.
Same-day dispatch on all orders placed before 4pm (Mon–Fri).
No dispatch on weekends – orders after 4pm Friday ship Monday.
Free Royal Mail Tracked 48 on orders over £35.
UK Delivery Options
| Service | Cost | Delivery Time |
|---|---|---|
| Royal Mail Tracked 48 | FREE (over £35) £2.99 under £35 |
2–3 working days |
| Royal Mail Tracked 24 | £3.99 | 1–2 working days |
| Royal Mail Special Delivery | £7.29 | Next working day |
International Shipping
| Region | Cost | Estimated Delivery |
|---|---|---|
| Europe | £15.99 | 5–10 working days |
| Outside Europe | £24.99 | 7–14 working days |
Note: International customers may be charged customs/import fees.
Note: We do not ship to the USA or Netherlands
Order Tracking
All orders are shipped via tracked delivery. You’ll receive a tracking link by email once your order has been dispatched.
Age Verification
All customers must be 18 or older to purchase vape products. We may perform age verification at checkout or delivery.
Delayed or Missing Orders
- Double-check your shipping address and confirmation email.
- Track your order using the link sent to your email.
- Allow time for customs if you're ordering internationally.
- Still waiting? Email us at support@vapebig.co.uk.
Customer Support
- Email: support@vapebig.co.uk
- Phone: 03332 244263
- Hours: Monday–Friday, 10am – 3pm